Users can delete their Lave account directly from within the app. This page explains how the deletion process works and what data is affected.
⚠️ Warning: Account deletion is permanent and cannot be undone.
How to delete your account:
- Log in to the Lave app on your mobile device
- Navigate to My Profile
- Scroll down and select Delete Account
- Type DELETE to confirm
- Tap the Delete User button to complete the process
What data is deleted:
When you delete your account, the following information is permanently removed:
- Account information (name, email, phone number, profile photo)
- Store data (products, inventory, images, pages)
- Business records associated with your stores
- Customer data linked to your stores
- Analytics
- All uploaded media files
Data retention:
Your account will be marked for deletion immediately upon confirmation. Your store data is retained for 30 days in case you wish to recover your account. After 30 days, all data is permanently deleted from our systems.
Legal compliance: Some transaction and financial records may be retained for legal, tax, or compliance purposes as required by law. These records are securely stored and inaccessible to users after account deletion.
Before you delete:
- Download any data you wish to keep
- Inform your customers if you're running an active store
Need help?
If you have questions about account deletion or need assistance, please contact our support team:
Email: hello@lave.live
We typically respond within 24 hours.
If you have questions about account deletion or need assistance, please contact our support team:
Email: hello@lave.live
We typically respond within 24 hours.